Last Updated: 2 October 2026
At KLCC Print, many of our products are prepared according to the customer’s specific requirements. Before an order is confirmed, we show the customer what the final product is expected to look like, either through a video, visual confirmation, or physical presentation where appropriate.
Orders are only proceeded with after the customer has reviewed and confirmed the order.
Because of this process, our general policy is that confirmed orders are not eligible for refunds simply because a customer changes their mind or no longer wants the product.
1. Order Confirmation
Before production begins, customers are given an opportunity to review and confirm their order.
This may include confirmation of:
- Product type
- Size
- Quantity
- Design
- Appearance
- Other relevant specifications
Once the customer confirms the order, production may proceed based on that confirmation.
2. Refunds for Confirmed Orders
As a general rule, we do not provide refunds for confirmed orders where the product has been produced according to the customer’s confirmed requirements.
This includes situations where a customer changes their mind after confirming the order or discovers that they selected the wrong product, size, specification, design or other option.
3. Customer Order Mistakes
Customers are responsible for checking their order carefully before confirmation.
If the customer orders the wrong:
- Product
- Size
- Quantity
- Specification
- Design
- Other option
we generally cannot accept the product for return or provide a refund where the order was produced according to the customer’s confirmed instructions.
4. Products With a Defect or Problem Caused by Us
If there is a genuine problem with the completed product caused by KLCC Print, and the product is not materially the same as what was shown or confirmed before production, we will review the issue.
Where the issue is determined to be our responsibility, we may accept the product for return and provide a corrected, repaired, or replacement product, as appropriate.
Our usual solution for an issue caused by us is replacement or correction rather than a cash refund.
5. Refund When We Cannot Fulfil a Paid Order
Although confirmed orders are generally non-refundable, an exception applies where:
The customer has completed payment, the order has been confirmed, and KLCC Print is subsequently unable to provide the ordered product for reasons on our side.
In such a situation, we will issue an appropriate refund to the customer.
6. Overpayment
If a customer accidentally pays more than the actual amount due for an order, the excess amount will be returned to the customer.
We will arrange the return of the overpaid amount using an appropriate payment method or arrangement.
7. Return of Products
Returns are generally accepted only where there is a confirmed defect or production problem attributable to KLCC Print.
Returns are not normally accepted for customer ordering mistakes, changes of mind, or products that were produced according to the customer’s confirmed specifications.
8. Reporting a Problem
If you believe that an order contains a production defect or was not produced according to what was confirmed before production, please contact us and provide the relevant order details.
We may review the order and confirmation records before determining the appropriate resolution.
9. No Unauthorised Returns
Customers should contact us before sending any product back.
Please do not return products without first receiving instructions from KLCC Print regarding the return arrangement.
10. Important Note
Nothing in this policy is intended to remove or limit any rights or remedies that cannot legally be excluded under applicable law.
Where applicable law provides a mandatory consumer right or remedy, that right will continue to apply.
11. Changes to This Policy
We may update this Refund, Return & Cancellation Policy from time to time to reflect changes to our services or business practices.
The latest version will always be published on this page with the updated date.
12. Contact Us
For questions regarding refunds, returns or order issues, please contact:
KLCC Print
Operated by Digitprint Online Sdn Bhd (1237023-W)
Email: klccprint@gmail.com
Phone: +60 12-289 2579
