Last Updated: 2 October 2026
At KLCC Print, we aim to make order collection and delivery as simple and flexible as possible. Customers can either collect their completed orders from our store or arrange delivery through an e-hailing service.
1. Available Collection & Delivery Options
Depending on the order and arrangement, customers may choose from the following options:
In-Store Pick-Up
Customers may collect their completed order directly from our store.
Once the order is ready for collection, we will inform the customer using the contact details provided with the order.
Customers are responsible for collecting their order at the agreed time or arrangement.
E-Hailing Delivery
Customers may arrange delivery using an e-hailing or rider service such as Grab, Lalamove, or another available delivery service.
The customer may:
- Book the rider themselves; or
- Ask KLCC Print to arrange the ride on their behalf.
2. Customer-Booked Delivery
If the customer chooses to arrange the delivery themselves, they are responsible for selecting and booking the appropriate rider or delivery service.
The customer is also responsible for providing the rider with the necessary collection and delivery information.
3. Delivery Arranged by KLCC Print
If a customer asks us to arrange an e-hailing delivery on their behalf, the customer must provide the necessary delivery information, including:
- Customer’s name
- Delivery location
- Contact number
- Any other information reasonably required to arrange the delivery
Customers are responsible for ensuring that the information provided is accurate and complete.
Incorrect or incomplete delivery information may result in delays, failed delivery attempts, or additional charges.
4. Delivery Charges
Delivery charges are generally paid directly by the customer to the rider or delivery service.
The available payment methods may vary depending on the rider or delivery platform. Customers should follow the payment options offered by the rider, which may include cash or other available payment methods.
Unless otherwise agreed, delivery charges are not included in the printing order price.
5. Delivery Responsibility
When an e-hailing or third-party rider is used, the delivery is performed by the selected rider or delivery platform rather than directly by KLCC Print.
Customers should ensure that someone is available to receive the order at the provided delivery location.
Any delivery-related issue involving the rider or delivery platform may need to be handled with the relevant service provider, although we will provide reasonable assistance where possible.
6. Changes to Delivery Details
If a customer needs to change the delivery location or contact information after a delivery has been arranged, they should contact us as soon as possible.
Changes may not always be possible once the rider has already accepted or started the delivery.
Any additional delivery charges resulting from a customer-requested change may be payable by the customer.
7. Order Collection by the Customer
Customers collecting orders from our store should ensure that they have the relevant order information available so that we can identify the order and complete the handover.
For large, customised or special orders, additional collection arrangements may be communicated separately.
8. Delivery Delays
Delivery times for e-hailing services may be affected by factors outside our control, including traffic, weather, rider availability, platform availability and other circumstances.
Where delivery is arranged through a third-party service, we cannot guarantee a specific delivery time unless it has been expressly agreed with the customer.
9. Contact Us
For questions regarding collection or delivery, please contact:
KLCC Print
Operated by Digitprint Online Sdn Bhd (1237023-W)
Email: klccprint@gmail.com
Phone: +60 12-289 2579
