Last Updated: 25 September 2026
At KLCC Print, operated by Digitprint Online Sdn Bhd (1237023-W), we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains what information we may collect when you use our website, place an order, contact us, or otherwise interact with our services.
1. Information We Collect
Depending on how you use our website, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing and delivery details
- Account information
- Order and transaction details
- Information you provide when contacting us
- Artwork, files, images, or other materials submitted for printing
- Technical information such as browser type, device information and website usage data
We only collect information that is reasonably necessary for operating and improving our services.
2. How We Use Your Information
We may use your information to:
- Process and manage your orders
- Provide printing and related services
- Communicate with you about your orders or enquiries
- Provide customer support
- Process payments through our payment providers
- Deliver products and services
- Improve our website, products and customer experience
- Maintain website security and prevent misuse
- Send promotional or newsletter communications where you have chosen to receive them
We do not use your personal information for purposes that are unrelated to the services we provide unless permitted or required by applicable law.
3. Payment Information
Payments may be processed through third-party payment providers.
Depending on the payment method used, your payment information may be handled directly by the relevant payment provider. We may receive transaction-related information necessary to confirm and manage your payment, but we do not necessarily have access to your complete payment card details.
4. Sharing Your Information
We may share relevant information with trusted third parties when necessary to operate our business, including:
- Payment service providers
- Delivery and logistics providers
- Website and hosting providers
- IT, security and technical service providers
- Professional advisers where necessary
We only provide information that is reasonably necessary for the relevant service or purpose.
We may also disclose information when required to comply with applicable legal or regulatory requirements.
5. Artwork and Customer Files
When you upload artwork or other files for printing, we may need to store and process those files in order to fulfil your order and provide customer support.
You are responsible for ensuring that the files you submit do not unlawfully infringe the rights of other people or organisations.
6. Data Security
We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Your Choices
You may contact us regarding personal information associated with your account or orders.
You may also choose not to receive promotional communications by using the relevant unsubscribe option where provided or by contacting us directly.
Please note that we may still send essential communications relating to your account, orders or transactions.
8. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website or applicable requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
10. Contact Us
For privacy-related questions or requests, please contact us:
KLCC Print
Operated by Digitprint Online Sdn Bhd (1237023-W)
Email: klccprint@gmail.com
Phone: +60 12-289 2579
